Utilities in East Village are a mix of shared infrastructure and individual services. This page explains how utilities work locally, who’s responsible for what, and what to do when something stops working.
If you’re ever unsure, contact your landlord first - they can quickly confirm whether an issue affects just your home or the wider building or network
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Core utilities in East Village
District Heating
Most homes in East Village don’t have individual gas boilers. Heating and hot water are supplied via a district heating network, with usage managed through your in-home Heat Interface Unit (HIU).
Electricity
Electricity is supplied to individual homes through standard electricity providers, but faults can sometimes be building-wide.
Water and Drainage
Water supply and drainage are managed at a building and network level, with some issues affecting multiple homes at once.
Heating and Ventilation
Ventilation systems vary by building and are closely linked to heating and air circulation inside your home.
Lighting
This includes both lighting inside your home and lighting in communal areas.
Reporting a loss of service
If you lose power, water, heating, or ventilation:
- Contact your landlord first
- is limited to your home
- affects the whole building
- is part of a wider neighbourhood issue
- If needed, GetLiving will:
- raise the issue with the relevant utility provider
- arrange access or repairs
- keep residents updated if it’s a wider outage
They can confirm whether the issue:
This avoids duplicate reports and speeds things up.
About this page
This is a practical overview for East Village residents. It explains how utilities are set up locally and links to the right place for help when something goes wrong.
Last reviewed: January 2026