GetLiving is responsible for repairs and maintenance inside your home, within your building, and across shared areas in East Village.
This page explains what counts as a repair, how to report an issue, what to expect after you log it, and what to do if something is urgent.
What counts as a repair
GetLiving handles repairs and maintenance relating to:
- Plumbing issues (leaks, blocked sinks, toilets not flushing)
- Heating or hot water problems
- Electrical faults within your apartment
- Fixtures and fittings provided with the property
- Doors, locks, windows, and access systems
- Communal areas (corridors, lifts, lighting, shared facilities)
If the issue is inside your home or building, GetLiving is usually the right first contact.
What doesn’t count as a repair
Some issues are not covered as repairs:
- Damage caused accidentally or through misuse
- Wear-and-tear items that are the resident’s responsibility
- Issues with personal appliances you own
- Billing or usage queries for utilities
If you’re unsure, it’s still worth reporting the issue - GetLiving can confirm the right route.
How to report a repair
The quickest way to report a repair is via the Get Living resident portal.
Resident Portal
https://properties-getliving.securerc.co.uk/residentservices/apartmentsforrent/userlogin.aspx
When reporting an issue:
- Describe the problem clearly
- Include photos if possible
- Note whether the issue is urgent or ongoing
This helps the team assess and prioritise the repair correctly.
Emergency vs non-urgent repairs
Emergency repairs
Issues that pose a risk to safety, health, or the building, such as:
- No heating or hot water
- Major leaks or flooding
- Electrical hazards
- Insecure doors or broken locks
These should be reported as soon as possible.
Non-urgent repairs
Issues that are inconvenient but not dangerous, such as:
- Minor leaks
- Faulty fixtures
- Cosmetic issues
These will be logged and scheduled according to priority.
What happens after you report a repair
Once logged:
- Get Living reviews the issue
- They confirm whether it’s an in-home, building, or wider system issue
- Contractors are assigned if needed
- You’ll be contacted about access or appointment times
Response times can vary depending on urgency and the type of repair.
Heating or hot water problems
If you have no heating or hot water:
- Check your Heat Interface Unit (HIU) is powered
- Make sure valves are open
If the issue continues, report it to Get Living. They’ll check whether it’s an issue in your home, your building, or the district heating network.
For billing or meter issues related to heating, contact East London Energy instead.
Access for repairs
You may need to provide access for engineers or contractors.
Get Living will normally:
- Contact you to arrange a suitable time
- Let you know if access is required when you’re not home
Always make sure pets are secured and access instructions are clear.
About this page
This page is a practical guide for residents of East Village. It explains how repairs and maintenance are handled and what to expect when something needs fixing.
Last reviewed: January 2026