GetLiving is the main landlord and neighbourhood operator for East Village, E20.
They own and manage the rental homes in East Village and are responsible for day-to-day building management, maintenance, security, and shared spaces across the neighbourhood.
This page explains what GetLiving looks after, when to contact them, and where to go for common resident services.
What Get Living is responsible for
GetLiving manages both homes and the wider neighbourhood.
They are responsible for:
- Building maintenance and repairs
- In-home issues (heating faults, water issues, fixtures, fittings)
- Communal areas and shared spaces
- Security and concierge services
- Access issues (fobs, doors, gates)
- Resident services and support
- Liaison with utility providers when issues affect buildings or networks
If the issue is inside your home or building, GetLiving is usually the right first contact.
What Get Living is not responsible for
To avoid confusion:
- Billing for district heating → East London Energy
- Council services (waste collection, parking enforcement, schools, planning policy) → London Borough of Newham
- Private utilities you’ve chosen separately (internet, TV, contents insurance)
If you’re unsure, GetLiving can usually point you to the right place.
When to contact GetLiving
Contact GetLiving if you have:
- No heating or hot water
- A fault with your Heat Interface Unit (HIU)
- Maintenance issues inside your apartment
- Problems with communal areas or building access
- Lost or faulty key fobs
- Security concerns within East Village buildings
They’ll assess whether the issue is:
- inside your home
- within the building
- or part of a wider network issue
and take the next steps as needed.
Key services and links
- Resident portal
- Get Living website
- Finding a home
Access your account, report issues, and manage requests.
https://properties-getliving.securerc.co.uk/residentservices/apartmentsforrent/userlogin.aspx
Information about homes, neighbourhoods, and services.
Search available apartments in East Village.
Related pages on EVH
- District Heating
- Housing and Landlords
How heating works in East Village and who to contact for faults or billing.
How different housing providers operate across E20.
About this page
This is a practical overview for residents of East Village. It summarises what Get Living is responsible for and links to their official services where needed.
Last reviewed: December 2025