Notting Hill Genesis is one of the housing providers with homes in East Village, E20. They are a large housing association operating across London and the South East, offering a mix of rented and shared ownership homes.
This page is intended as a practical starting point for residents who live in Notting Hill Genesis–managed homes in East Village. It explains, at a high level, what they typically look after and where to go for official information.
What Notting Hill Genesis generally manages
For residents living in Notting Hill Genesis properties, the housing association is usually responsible for:
- The structure and fabric of the building
- Repairs and maintenance within the home
- Managing tenancies or leases
- Resident communications and support
- Working with estate or neighbourhood partners where buildings are shared
Exact responsibilities can vary by building and tenure.
Repairs and maintenance
Repairs are typically reported directly to Notting Hill Genesis through their official resident services.
Response times, emergency definitions, and responsibilities depend on your tenancy agreement.
If you’re unsure whether an issue should go to Notting Hill Genesis or another organisation, it’s usually best to contact them first so they can direct the issue appropriately.
Living in East Village
East Village includes multiple landlords, managing agents, and service providers. In some cases:
- Communal areas may be managed jointly or by a separate estate team
- Utilities (such as district heating) may be handled by specialist providers
- Neighbourhood-wide issues may involve Get Living or the local authority
Notting Hill Genesis should be able to clarify how this applies to your building.
Official information and contacts
For the most up-to-date and authoritative information, residents should use Notting Hill Genesis’ official channels.
Links, contact details, and reporting tools will be added here once verified.
About this page
This page is part of East Village Hub, an independent resident-run guide to living in E20.
It summarises how housing providers operate locally and links to official sources wherever possible.
If you are a resident of a Notting Hill Genesis home in East Village and spot anything incorrect or missing, please get in touch so this page can be improved.