Who Do I Call?

Use for fire, medical emergency, crime in progress, person trapped in lift, serious injury

If someone's life is in danger or a crime is happening right now. Do not wait.

Use for smell of gas, suspected gas leak

Do not use light switches, doorbells, or any electrical device. Do not smoke or use a naked flame. Get out of the building and call from outside.

Use for Repairs inside your flat, communal areas, lifts, building access, structural issues

Not sure who your landlord is? Check the Housing and Landlords page.

Use for Communal cleaning, communal lighting, gardens, estate-wide problems, gate issues, security concerns

For urgent estate issues out of hours, the concierge can contact security directly.

Use for No hot water, no heating, heating bills, meter queries or problems

East Village uses a district heating network - there is no gas boiler in your flat. Your landlord cannot switch supplier. If 3+ flats are affected, report it as a communal issue for a faster response.

GetLiving's preferred supplier is EDF, but you can switch to any provider

Use for Reporting crime after the fact, suspicious activity, anti-social behaviour

Always get a crime reference number - you'll need it for insurance claims. For anonymous intelligence: Crimestoppers 0800 555 111 (24/7, free, anonymous).

Use for Medical advice, urgent GP appointments outside hours, prescription queries

Use for Fly-tipping, street lighting, public roads and pavements, bins and recycling, environmental health

Use the "Report It" tool on newham.gov.uk - it's the fastest route.

Use for Missing or stolen parcels, wrong-address deliveries

1. Report to the retailer first - most will resend or refund. 2. Report to the courier and get a reference number. 3. If stolen, report to the police on 101 for a crime reference number for insurance.

Use for Mice, rats, bed bugs, insects

Inside your flat or communal areas: GetLiving app or 0808 164 4744. On public roads or green spaces: Newham Council at newham.gov.uk.